Faster reactive maintenance I Service Requests & Quotes
Updated on Oct 15, 2023
Is your reactive maintenance process causing turnaround delays and risking client dissatisfaction? Unlike a rigid legacy CMMS solution, Facilio's Connected CMMS offers a comprehensive solution to address these challenges. With dedicated portals for your stakeholders, end-to-end automation and tracking for work orders, and customizable processes, Facilio's Connected CMMS makes it easier for your team to adopt and saves them hours of effort every day.
Within Facilio's dedicated client portal, the FM service provider can list and organize their service catalog. Clients and tenants will be able to pick the service they need and raise service requests directly from the portal.
Facilio's mobile app provides technicians with easy access to their assigned work orders and related information. They can also request inventory from the storeroom and track it within the work order for optimized visibility.
If a technician faces a roadblock, such as the non-availability of a critical tool or access to the site, they can pause the work order until the situation is resolved. They can also mark the reasons for pausing work and add a comment tagging the right stakeholder to expedite resolution. Work can be resumed once the issue is resolved.
Once the technician finishes work, they can resolve the work order. The tenant will then receive a notification to review the work. If the tenant is unsatisfied, they can reopen the work order for resolution. If the tenant finds the work satisfactory, they can resolve the work order and provide feedback. The work order will then be marked as closed, and both the tenant and the technician will receive notifications about the same.
Facilio's Connected CMMS helps you streamline your reactive maintenance process with dedicated portals for your stakeholders, end-to-end automation and tracking for work orders, and customizable processes that fit your organization perfectly. Say goodbye to turnaround delays and client dissatisfaction with Facilio's Connected CMMS.